Keep your systems at peak performance
Most people set their security system up and forget about it — until something goes wrong. Cameras drift out of alignment, recorder drives fill up silently, alarm batteries die without warning. We've seen it all. A quick annual check keeps everything working properly and means your system is actually doing its job when you need it. We service all makes and models, not just systems we installed.
We service all makes and models — not just systems we installed. Contract takeovers handled seamlessly with no disruption to your business or home.
Every system. Every brand.
Annual CCTV Service
Camera cleaning, lens adjustment, recording review, hard drive health check, firmware update, and full system health report.
Alarm Servicing
Battery testing, detector sensitivity checks, siren test, keypad inspection, and insurance compliance certificate issued.
Fire Alarm Service
BS5839-compliant 6-monthly and annual inspection, detector testing, emergency lighting check, and compliance documentation.
Access Control Service
Card reader cleaning, lock mechanism testing, software update, credential audit, and door closer adjustment.
Emergency Call-Out
4-hour emergency response for contract customers. Same-day for non-contract. All brands and systems covered.
System Upgrades
Replace outdated cameras, upgrade to 4K NVR, migrate to cloud storage, or extend existing systems with new devices.
Choose your level of cover
Basic
Annual service visit, health report, and standard response call-out.
- —1x annual service visit
- —System health report
- —Standard call-out rate
- —Email support
Priority
Everything in Basic plus priority 4-hour emergency response.
- —1x annual service visit
- —System health report
- —Priority 4-hour call-out
- —Phone & email support
- —Firmware updates included
Premium
Full cover — two visits per year, zero call-out charge, parts included.
- —2x service visits per year
- —Zero call-out charge
- —Parts & labour included
- —24/7 priority support
- —Compliance certification
Questions. Answered.
Do you service security systems you did not install?+
Yes — we service and repair security systems of all makes and models, regardless of who installed them. We can take over existing maintenance contracts with no disruption.
What is included in an annual maintenance contract?+
Our contracts include an annual on-site service visit, system health report, camera cleaning, firmware updates, battery testing, and priority response for any call-outs during the year.
How quickly can you respond to an emergency?+
We aim to respond within 4 hours for contract customers and same-day for non-contract customers across South Wales.
Is annual servicing a legal requirement?+
For commercial properties, annual fire alarm servicing is a legal requirement under the Regulatory Reform (Fire Safety) Order 2005. Insurance policies for commercial premises also typically require annual security system servicing.
Can you upgrade my old CCTV system?+
Yes — we can upgrade individual cameras, replace outdated DVRs with modern NVRs, migrate to 4K, or add remote viewing capability to older systems.
Keep your security systems performing.
Get a maintenance quote from Ben today. All brands covered.
