Privacy Policy

Premium CCTV & Alarms Ltd, based in Porthcawl, South Wales CF36, Wales, UK. You can contact us at info@premiumcctv.co.uk or on 07464 366095.

When you submit an enquiry, request a callback, or use the chat assistant on this site, we collect the information you provide — which may include your name, phone number, email address, property location, property type, and details of the message or enquiry itself.

We do not use cookies or tracking technologies to monitor your browsing activity on this website.

We use the information you provide solely to respond to your enquiry, arrange a site survey or callback, and provide a quote for our CCTV, alarm, access control or fire alarm services. We do not sell or share your information with third parties for marketing purposes.

We process your personal data on the basis of legitimate interest — to respond to enquiries you have voluntarily submitted — and, where you go on to become a customer, to take steps towards entering into a contract with you.

Enquiry details are sent via our email service provider, Resend, in order to deliver your enquiry to our team. Messages sent via the on-site chat assistant are processed through Anthropic's API in order to generate responses; Anthropic's privacy policy applies to that processing. We do not share your information with any other third parties except where required by law.

We retain enquiry information for up to 2 years from the date of your initial contact, or for as long as needed to provide our services and meet our legal and accounting obligations, whichever is longer.

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data, and to object to or restrict how we use it. To exercise any of these rights, contact us at info@premiumcctv.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We may update this privacy policy from time to time. Any changes will be posted on this page.