Privacy Policy

1. About us
Premium CCTV (“we”, “us”, “our”) is a UK-based company with website at premiumcctv.co.uk. We provide CCTV installation, maintenance and associated security-camera services.
Our registered address is: 73 W Park Dr, Porthcawl, CF36 3RL
Our contact email is: info@premiumcctv.co.uk

2. What personal data we collect
We may collect and process the following personal data about you:

• Your name, job title, company name (if applicable)
• Contact information: email address, telephone number, postal address
• Transaction details: services you request, installation address, payment reference
• Website/usage data: your IP address, browser type, pages visited, time and date of visit, referral URL (via our website)
• Any additional data you provide when you contact us, e.g., via enquiry forms, emails or calls

3. How we collect your data

• Directly from you when you fill in a form on our website, send us an email or call us.
• Via our website cookies and analytics tools when you browse our website.
• From third-party sources if you authorise or otherwise engage us through a partner or referral.

4. Why we use your data & lawful basis
We process your personal data for the following purposes:

• To respond to your enquiries and provide the service you request (lawful basis: performance of a contract)
• To send you marketing (with your consent) about our services, offers or events (lawful basis: consent)
• To maintain our website, improve our services, analyse usage and trends (lawful basis: legitimate interests)
• To comply with legal obligations (lawful basis: legal obligation)

5. Sharing your data
We may share your personal data:

• With trusted third-parties who provide services on our behalf (for example, payment processors, installers, analytics tools).
• With regulatory or law-enforcement authorities if required to do so by law.
• With other parties only with your explicit consent.

We do not sell or rent your personal data to third parties for marketing purposes.

6. International transfers
If your data is transferred outside the UK or EEA (for example for cloud-hosting) we will ensure that adequate safeguards are in place (such as standard contractual clauses) to protect your data.

7. Data retention
We will retain your personal data only for as long as necessary for the purposes it was collected for, including to satisfy any legal, accounting or reporting requirements. For example, we may retain contact and transaction records for up to [insert period, e.g., 7 years] for tax or warranty purposes. Website usage data may be retained for a shorter period (e.g., 12 months) unless required otherwise.

8. Your rights
Under the UK GDPR you have the following rights:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request erasure of your data (“right to be forgotten”) in certain circumstances.
• The right to restrict or object to processing of your data in certain circumstances (including profiling).
• The right to data portability (where applicable).
• If processing is based on consent, the right to withdraw your consent at any time.
• The right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us at [Insert contact email].

9. Cookies and tracking
Our website uses cookies and similar technologies for functional reasons (to enable website functionality), analytics (to understand how the website is used) and marketing (if you have given consent). You can manage or withdraw your cookie preferences via our cookie-banner or your browser settings. More details are in our Cookie Policy [link].

10. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include secure network systems, encryption, access controls and staff training.

11. Children
Our services are not aimed at children under 16 and we do not knowingly collect personal data from children under 16. If you believe we may have collected data from a child under 16, please contact us and we will delete it.

12. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with a revised effective date.

13. Effective date
This Privacy Policy is effective from [10/11/2025].